At Canadian POS Corporation, we pride ourselves on being able to offer Canadian business owners great payment processing opportunities at the most affordable rates in our industry. Not only is providing top-of-the-line Countertop and Wireless POS terminals important to us, it’s also a top priority to provide unbeatable customer service as well. We know that our customers have options, so we work diligently to ensure that they’re happy they chose us.
Here are two keys to providing unbeatable customer service:
1. Put the power in the hands of your customers. According to Ross Beard on ClientHeartbeat.com, you should treat your customers like they are your bosses. And although that sounds like a recommendation to positively interact as if your job depends on it, we’d advise you to eliminate the sense of pressure that comes with such an approach. The bottom line is that you should treat every customer the way you would like to be treated.
Beard offers up a few suggestions on how to do just that. Firstly, you should thank all of your customers for their business. Letting them know that they are appreciated will go a long way in securing customer loyalty. Secondly, you should go out of your way to help your customers, working to impress them as if you wanted a pay raise. Finally, “keep your promises and integrity,” Beard advises.
2. Develop a personal connection with your customers. Could it hurt to get to know the people who support your business a little better? Engage in quick and friendly discussions with your customers and get to know particular details about their personal lives. No one is asking you to pry or be inappropriately nosey in any way. Instead, seek to learn minor details about your customers that will help you to “wow” them down the line.
Beard begins his list of favourite ways to build customer loyalty by noting the importance of remembering special occasions like birthdays. How often do you have business owners wish you a happy birthday? Exactly. Being one of the very few who offer this thoughtful gesture will set you apart from the rest. He also recommends that you “talk to your customers, tap into what they want and deliver.”
Adrian Thompson of Sitepoint.com completely agrees. He insists that paying close attention to detail will make a big difference in the eyes of your customers. “Have you ever received a Happy Birthday email or card from a company you were a client of?” he asks, “Have you ever had a personalized sign-up confirmation email for a service that you could tell was typed from scratch? These little niceties can be time consuming and aren’t always cost effective, but remember to do them.”
At Canadian POS Corporation, we can admit to not remembering every birthday of every one of our clients. We do, however, work to build loyal relationships with them because we are very grateful for the trust they put in us. For our company, it’s important that the POS terminals we provide our customers helps them to grow their businesses. Their successes are our successes. And we wish to express that through the way we provide our customer service.
For more information about our services and to experience our brand of customer service yourself, please don’t hesitate to call Canadian POS Corporation at 1-877-748-2884 or email us at info@localhost.