5 Valentine’s Day Customer Service Tips

At Canadian POS Corporation, we pride ourselves on providing our clients with top-of-the-line POS terminals at the most affordable rates in our industry. We know that by providing high-quality machinery as well as savings, we’re making happy customers all over Canada. It’s not lost on us, however, that providing top-notch customer service is mandatory to make a good impression.

More important than making a good impression, however, is making long-lasting business relationships. We cherish the relationships we’ve built over the years and wish to thank our customers for them. With that said, we figured that with today being Valentine’s Day, it was only right that we share some customer service tips to help you find ways to show your customers as much love as you can!

On SixRevisions.com, Raphael Caixeta writes that “the way your customers feel towards you is important. The more you show you care about them, the more they’ll likely want to continue working with you. With that in mind, providing good customer service to your clients should naturally be a major priority in your day-to-day schedule.” In today’s blog, we’ll review some of his best customer service tips.

Respond to Clients as Soon as Possible. Waiting often tops lists for “worst pet peeves”. So be sure to not keep your customers waiting. Respond to customer queries as soon as possible and let your clients know that their time matters. When you procrastinate instead of quickly responding to voice mails and emails, you run the risk of having your clients go elsewhere for assistance.

Keep Clients Updated. It’s important that your customer base remains in-the-know. Don’t let them think that you’re not thinking about them. Offer updates through email marketing and be sure to keep them abreast of all of your latest sales, discounts and products. Take in feedback as well. If a customer comes to you with a concern, be sure to update him or her with what you’ve done to address it.

Go the Extra Mile. You can show your customers a lot of love by doing things for them that your competition would not. As Caixeta writes, going the extra mile will “not only will this result in an indebted and happy client, it can also go a long way in terms of keeping yourself in their radar for future projects.” You can certainly gain strong customer loyalty be giving a little bit extra now and then.

Fix Your Mistakes. We can’t all be perfect. We’re bound to make mistakes. But there’s arguably nothing worse than when a company won’t own up to its mistakes. Don’t give your company that type of reputation. According to Caixeta, “a quick way to lose a client forever is not admitting that you are at fault and not fixing your own mistakes.” Be sure to go over and beyond the call of duty to save your angry clients.

Listen to Your Clients. One way to ensure that your clients stick around is to simply listen to them. Don’t take for granted that you know how to adequately service them. Consider the specific needs of each individual who comes in to your place of business. Communication is important in all relationships. And the business-customer relationship is no different.