Welcome to the final Canadian POS blog for 2022! On behalf of our entire team, we would like to wish you all a very happy, safe and prosperous new year. May 2023 be your most successful year yet! In our last blog, we listed several benefits of working with Canadian POS. In this week’s blog, we’ll take a deeper look into how you can take your business to new heights in 2023.
Step up your customer service game.
Customer service is everything. Be sure to place a strong focus on it in the new year. No matter how much people love your products, they will select your competitors if they don’t enjoy their interactions with members of your company. Consumers are known to place a lot of weight on how businesses make them feel. On NerdWallet.com, Jacqueline DeMarco stresses the importance of treating customers with respect.
“Customer service matters,” she insists, “In fact, 93% of customers reported they are more likely to become repeat customers at companies that offer excellent customer service. When it comes to customer service, people remember the really bad experiences as often as the really good ones. Identify what your biggest missteps were in (2022) and outline how you and your employees can avoid them in the future.”
Bolster your online presence.
It should go without saying that a strong online presence is integral for all businesses. No matter your industry, your target audience is made up of adept internet users. It’s vital that both your website and social media accounts are active and regularly updated. They should each provide your visitors, friends and followers with ample useful information. According to Emily Stallings of Casely, Inc. on Forbes.com, you should go even more virtual in the new year.
“We’re in a revolution where more and more facets of life are going online,” she writes, “So any smart, future-forward business owner should be setting themselves up for success in the online space and making it easier and easier to sell their product or service to customers. If you don’t continue to invest and diversify your online presence, then you’ll get left behind.”
Prioritize company culture.
Your customers won’t be happy if your employees aren’t happy. After all, who interacts with your customers the most? It’s vital that you find ways to make your team members feel energized and excited to come in to work every day. It will significantly improve both productivity and customer relationships.
“Employees that feel engaged and inspired at work are 125% more productive than simply ‘satisfied’ employees,” reports DeMarco, “Having a strong company culture that makes employees feel appreciated, respected, and as if their career development matters is a great way to boost employee engagement and loyalty. Consider surveying your staff on what changes they would like to see culture-wise. Then work toward developing a company culture that reflects your business’s values and prioritizes the needs of your staff.”
Learn all about how Canadian POS can help your company to have a happy new year! Call us at 1-877-748-2884 or send us a message on our Contact Us page!