At Canadian POS Corporation, we’ve long believed that providing excellent customer service absolutely needs to be at the top of our list of daily priorities. We’re both thankful and happy to say that our track record of creating and building customer relationships serves as a testament to how excellent our customer service really is. Well, today, we’re happy to announce that we’re taking our customer service regimen to a whole new level!
It is with great pleasure that we introduce the new “live chat” feature on our website! Now, to the overly web-savvy individual, such a feature may not exactly be an eyebrow-raising piece of technology. After all, the ability to conduct live chats on company websites is nothing new. However, thanks to Tawk.to, we have implemented a new widget on our site that allows us to engage with our website visitors in real time.
What makes live chats so beneficial for business websites? Well, for one, it makes life a lot easier on customers. Some people like to use the internet a lot more than they like using the telephone. This is because they are able to access immediate help without having to wait in call queues. Especially when your customers are business owners – like ours are – live chats allow busy workaholics to multi-task. They can both seek information online and handle business tasks on their computers at the same time.
Kissmetrics.com further explains just how convenient live chats are for your website’s visitors. “An online chat system provides customers immediate access to help,” informs the website, “Wait times are often much less than a call center, and customers can easily multi-task while waiting. Additionally, the pain of having to dial a 1-800 number and navigate through a maze of numeric options is non-existent.”
How do live chats cut down on expenses? Firstly, we mentioned that the live chat feature we’ve adopted is a free service. So you don’t necessarily have to worry about digging into your budget to launch this feature. Secondly, live chats help your company to cut down on phone expenses. As Kissmetrics.com reveals, live chat representatives are able to increase their efficiency by handling multiple chats simultaneously. This lowers the number of reps a business owner needs to employ.
“With employees spending less time on the phone, they can multi-task during chat conversations and cut the waiting queue to a fraction of its former size when compared to a call centre,” says the website. It goes on to note that live chat features can also help your company to increase its overall sales.
How do live chats help to increase sales? On Vivocha.com, it is revealed that an Andersen Consulting poll found that nearly 62 percent of internet consumers said that they would purchase more products online if live customer support systems were made available. “ With that type of increase in online sales, live chat will pay for itself many times over,” believes the site, “Then, add to it reduced shopping cart abandonment by up to 30% and a boost in average order size and you’ve got quite a case for using live chat.”
As always, we encourage you to contact us to learn more about how we can help you process credit card and debit card transactions with ease. For more information about both our Countertop and Wireless POS terminals, call Canadian POS Corporation at 1-877-748-2884 or email us at email@example.com. Or, go ahead and speak with us via live chat! The feature is located in the bottom right corner of our website. Talk to you soon!