At Canadian POS Corporation, we’re proud of the fact that we provide Canadian businesses with top quality POS terminals while never skimping on our commitment to top-notch customer service. We recognize that while the service we provide our clients is very valuable, it’s the customer service that helps us to have such good relationships with them.
A strong customer service regimen is important no matter what type of business you run. It is often the main thing that keeps customers coming back, and the main thing that sends customers away. It all depends on how good or bad your customer service is. On Apptentive.com, Robi Ganguly writes of several tips that can help business owners provide the best possible customer service.
Listen. This may actually be the most important thing you can do if you truly want to please your customers. If you don’t let your customers talk, you won’t be able to fully understand how you can best meet their needs. Don’t assume anything, Ganguly writes. Instead, find out ways that you can help your customer solve his or her problem by really listening.
Get feedback. Don’t be afraid to ask your clients how your company is doing. Your commitment to providing the best possible service should make you confident that the feedback will be positive. But if it isn’t, consider the experience a perfect one to learn from. Remember that you are marketing your company to the needs of its clients. So figure out what makes them tick!
Anticipate needs. The more listening you do and the more feedback you get, the more you will be able to know what your customers need before they even tell you. When you’re able to do this, you will impress the socks off of your clients! At Canadian POS Corporation, our vast experience in the world of payment processing helps us to easily assess the needs of each individual business owner that we work with.
Be fair when saying no. Unfortunately, you can’t always do every single thing that your customers want you to do. In some cases, it will seem like they are expecting you to pull off the impossible. Be honest and be fair about it. Let them know what you can and can’t do and offer alternative solutions to their main concerns. Getting into verbal spats over disagreements will do neither party any good in the long run.
Know who your customers are. Are you keen on the type of individuals that make up your target market? You should be. This will help you to determine the best way to communicate with them. Know what language to speak. In other words, if your clients are not savvy in certain areas, there will be specific terms you should refrain from. Keep mindful of the various personalities you work with as well.
In our next blog, we will revisit Ganguly’s customer service tips. In the meantime, we’d like to prove to you just how committed we are, here at Canadian POS Corporation, to providing the ultimate customer service experience. Give us a call at 1-877-748-2884 so that we may discuss with you some ways that our payment processing will help your business to flourish.