Revisiting The Importance Of Excellent Customer Service

Customer service is the component of a business that can make or break it. Just ask any customer. In fact, ask yourself! You’re a customer of many different brands, are you not? Do you support the type of businesses that have poor customer service regimens? Not likely. Most shoppers will choose to support a brand because of its customer service over the products and services that it offers.

That is why, at Canadian POS Corporation, we remain dedicated to providing the best service possible. We know that the ways in which we treat our customers can determine whether or not they decide to work with us. “Customer service is important because it can make the difference in your business,” writes Sabina Stoiciu on Business2Community.com, “It can be the reason for a customer to switch either towards you or towards your competitors, depending on who offers the best customer service.”

At Canadian POS Corporation, we provide Canadian business owners with top-of-the-line POS terminals. But we know that it’s important to provide “top-of-the-line” customer service as well. Without doing so, we know that we would not be successful in securing new clients. After all, one of the biggest benefits of being an excellent customer service provider is that it garners referrals from happy clients.

Is there anything better than word-of-mouth promotion? Happy customers make for the best advertisers! And when we receive a referral, it makes us incredibly proud. Every recommendation we get is a surefire sign that we’re doing our job the right way. According to Catherine Lovering on Chron.com, great customer service can turn your customers into “brand ambassadors”.

“Clients talk about their experiences with companies, both positive and negative,” she writes, “An organization\’s attitude of serving customer needs eventually affects the training of front-line employees and the effort they put forth to keep customers happy. Happy customers share their experiences with friends and colleagues, which increases business over time.” We’d like to take this opportunity to thank all of our customers who have ever recommended us!

Excellent customer service can also give a small company a competitive edge. At Canadian POS Corporation, it is not lost on us that we’re not generally considered one of the “big boys” of our industry. However, we’re willing to bet that our customers would tell you a different story. Our relationships with them have proven that they appreciate being treated as high priorities and not just numbers.

“Small businesses have fewer opportunities to provide value to customers compared to large-scale organizations that can offer cheaper prices based on volume and a larger selection of goods,” says Lovering, “High-quality service can be a niche area of advantage for a small business when customers are looking for an ongoing relationship with a retailer or for a creative shopping experience.”

If you’re looking to accept credit cards and debit cards at your place of business, call Canadian POS Corporation at 1-877-748-2884 or email us at info@localhost. We promise to not only provide you with the best POS terminals that our industry has to offer, but we also guarantee an unbeatable customer service experience. It is what truly helps to separate us from other companies in our industry. We hope you’ll agree!