It’s funny how easy it can be to get caught up in the everyday tasks that are required to run your business. You have inventory to order, employees to hire, advertising campaigns to launch – the list of responsibilities goes on and on. But, as a business owner, it’s important to remember that no matter what you do to try to make your business successful, you wouldn’t have a business without having customers.
Never neglect those who support your brand. Keeping in mind the importance of customer service is integral to the long-term success of any company. Making the development and growth of your customer relationships a priority is the best way to ensure that your business is widely supported for the long haul. Focusing on customer satisfaction is the way to outdo your competition and have your brand become a mainstay within its industry.
Talk to your customers one-on-one.
What easier way could there be to get to know your customers than to strike up conversations with them? Don’t be afraid to introduce yourself to each person who walks through your store’s front doors. Warm welcomes can go a long way in encouraging shoppers to keep coming back. On Mashable.com, Nellie Akalp highly recommends the one-on-one conversation as a method of outdoing your competitors.
“No matter how big your business gets and how much staff you bring on, I always advise business owners and top management to stay as close to their customers as possible,” she writes, “Talking to customers one-on-one is the best way to truly take the pulse of the market, customer needs and just how your company is doing.”
Learn about what makes your customers tick.
It’s important to remember that when having your one-on-one conversations, you don’t solely focus on your company’s products and services. Don’t just be a walking, talking commercial. Get to know your customers’ top priorities and interests and then begin to figure out how your business can meet their needs. As Tito Philips Jr. explains on Naijapreneur.com, it’s important to know how to talk “to” and “with” your customers.
“If you are not talking with and to your customers, someone else is,” he warns, “This is a very vital element in your response to competitions. Talking ‘to’ your customers is what is known as advertising and talking ‘with’ your customers is what is known as market research. A lot of small businesses undermine this very important marketing strategy of constantly communicating to and with their customers.”
Give your customers payment options.
Even if you make the absolute best impressions on your customers via your one-on-one talks, it will significantly hurt your business if you don’t allow them to pay for their purchases using the methods of their choice. Cash-only businesses are learning this the hard way. Without offering a variety of payment options, you’re practically asking your customers to turn around and run away!
At Canadian POS Corporation, we offer Canadian business owners both Countertop and Wireless POS terminal options to choose from so they can easily and securely accept all credit card and debit cards payments from their customers. For more information, please don’t hesitate to call us at 1-877-748-2884 or email us at info@localhost.