What Do Customers Want From Their Restaurant Experiences?

Have you eaten at a restaurant lately? If so, you’re likely one of millions of Canadians who are glad to have the experience following a long duration of COVID-19 protocols. Restrictions made it so that the better part of the past two years had us avoiding restaurants. Today, we’re mostly free to visit any establishment we want for a good meal.

We want more than just good meals though, don’t we? When visiting restaurants, we expect enjoyable experiences. What can restaurateurs do to ensure their customers enjoy themselves?

Friendly wait staff.

We’re going to go on record and say that it doesn’t matter how good your food tastes. If you don’t provide excellent customer service in your restaurant, customers will not come back. People expect genuinely friendly interactions with your employees. It’s vital that they are warm and affable throughout all of their customer interactions. On Chron.com, Miranda Morley explains the importance of wait staff being friendly without going overboard.

“Wait staff should not hover or interrupt, but they also should come back frequently enough to attend to their customers’ needs,” she advises, “In addition, they should bring food in a timely manner and handle problems, such as food that has been sent back pleasantly. Customers also expect wait staff to be friendly and personable.”

Offer contactless menus.

In a not-so-post-pandemic world, many people still want to maintain safety measures. When your eatery offers up opportunities to have minimal contact with surfaces, it helps to ease the minds of health-conscious patrons. By offering an online menu, you can do away with your paper-based menus that touch countless hands over the course of time. As Danny Klein reports on behalf of QSR Magazine, a VIPinsiders poll found that disposable menus are important.

A mass poll found that 58.7 percent of respondents prefer single-use menus. “This might be a larger concern for full-service operators, those restaurants that bring menus to the table,” writes Klein, “Quick-service chains could, in theory, just take their menus off the dining-room floor and let people look solely at the menuboard. Or just have disposable to-go paper options for customers to grab if needed.”

A clean and inviting environment.

Customers should be wowed when they step through the front doors of your eatery. Your restaurant’s decor should offer a clean, pleasant and welcoming atmosphere. It’s important, as well, for your employees to not make patrons feel rushed. Even after their meals are completed, customers should feel welcome to stay and enjoy the environment of your establishment.

“Wait staff should not hint that it is time for the guests to go,” insists Morley, “For example, they should not rush the food to the table unless the customer requests it. They also should not start to clean nearby tables in an obvious manner or wait for customers to get out their money to pay the check. To the contrary, wait staff should say things like, ‘Feel free to chat as long as you like — let me know if you’ll need some dessert or a drink refill.’”

Pay at the table options.

Today, no restaurant customer needs to give up his/her credit card. He/she should be able to easily pay at the table. With Canadian POS’ wireless payment options, you give your restaurant’s customers very convenient ways to pay for their meals at the table. For more information, please don’t hesitate to call us at 1-877-748-2884 or send us a message on our Contact Us page!

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